The Importance of Factory Certification

Factory certification can only be earned by a shop through years of hard work and on-the-job training. We cannot stress enough the importance of using a repair shop with factory certification. A good shop knows how important it is to be factory certified and they will display their certification around the workplace. Do not be shy about asking for a factory certified shop and make sure all staff member are fully trained as well.

The importance of a factory certified collision shop is clear when you consider the following points:

1. The Complexity Of Late Model Cars: Not all cars are the same and late model cars can be complicated to work on. A well-trained, certified mechanic will know the difference between car brands and the models within that brand. All major car manufacturers will train shop repair staff so they know how each car is put together, know where to look for problems and how to make it right again. This information is vital when working on a car but also when providing a price and time estimate for you. Cars are complex machines and the repair staff needs to be fully trained to do the best job on each model.

2. Ongoing Certification: Just because a mechanic trained a few years ago does not make them qualified to work on your car today. Cars are continuously changing and certification needs to be an ongoing process so employees know how to handle changes in manufacturing and design. Look for evidence that staff training is up to date and check the date on any factory certification. Car makers offer ongoing certification and your shop should be taking all the training made available.

3. Efficient Evaluation: When the staff in a repair shop is fully certified with up-to-date certifications, they can provide a more accurate evaluation. When the staff knows your model of car inside and out, they will know what to expect when it’s disassembled. As a result, the repair staff should be able to give you a very accurate cost estimate and a timeframe for your repair job. As every model is different, the continuous certification process will keep repair staff familiar with all changes in design so there shouldn’t be any hidden surprises when they begin the work. Time and money can be lost on poor estimates and well trained staff will not allow this to happen.

4. Access to Manufacturer Recommendations: A fully-certified repair shop will have access to all the benefits of being associated with a major manufacturer. They will be able to consult directly with the factory when problems arise and will even get advice before beginning a job. Many of the factory’s resources will be available online and are just a click away to certified staff. This access cannot be overestimated: it is like having another expert at the end of the line for immediate help with any problem.
Factory certification will also give the shop faster lead time when ordering OEM parts and preference when stocks are low.

Factory certification is vital. Without it, your car will not get the quality repair job you expect. Look for, and insist on, factory certification when picking a shop to repair your collision damage.